A Few Notes From Our Customers
Subject: True Story
From: Terryinman
Date: Fri, Aug 14, 2015, 12:19 pm
To: [email protected]
Hi Guys
My wife and I put an addition on our home in the fall of 1987. At that time, we turned a little closet (4ft by 3ft) and built in enough racks to hole 160 bottles. I installed a Breezaire WK1060 at that time. Well, today I had to replace it, but I am very pleased with its long run. We had it for 28 years, and it worked great. The long and short of it is it costs us about $25 bucks a year to keep our wine in great condition. Fantastic product.
Best Regards
Copyright © 2003-2015. All rights reserved.
From: Dustin M
Sent: Thursday, March 10, 2022, 2:33 PM
To: [email protected] <[email protected]>
Subject: RE:
I work with a lot of companies, and I haven’t seen customer service like this very often. Thank you! Super impressed!
Link to Breezaire Web-Site (858) 566-7465
Hours of Operation Mon-Fri 7am-3pm PST
5.0 out of 5 stars, I could not be happier. These units are remarkably durable
By Hector E on July 13, 2016
In the past 21 years, I have had my wine cooling unit with the Breezaire WKL 1060. This being my second unit, I could not be happier. These units are remarkably durable, to the point that I never had to have any service done. They definitely are worth the money and deserving of my 5 stars!
Friday, November 24, 2017
Just wanted you all to know. Add my name to the list of VERY HAPPY Breezaire customers. My last unit finally stopped working after 16.5 years of perfect service. I knew we were rolling the dice as the unit got older, so I bought a replacement about six months ago and kept it in its box until needed. Sure enough, the old unit passed away yesterday, and we easily replaced it in about an hour with the new one. Works like a champ.
Thank you for making such a fine and reliable product.
Brian H.
Dallas, TX
Subject: WKCE 1060 Order # 37326
From: John G
Date: Sat, Sep 07, 2013, 11:36 am
To: "[email protected]"
I wish to compliment your service department for the excellent service provided with this order. In today’s service environment, it is a pleasure to deal with a company that knows how to do it right. Without the hassle of requiring an RMA, they responded with the solution the same day my unit arrived in your facility. It was repaired and shipped within another 24 hours and arrived as promised. The unit worked perfectly. I have already told many others of this great service experience.
Thank you very much,
John G
Best Wine
Cooling Unit
Value
by: Compromises: Relationships, not Wine (02-04-2016) Houston, TX
Comments: I have owned 4 since 1997. For all of you who are old
enough to have watched Bonanza. This unit is a Hoss. One Caveat: Run it, Run it, Run it. I have two in case one breaks down (I live in the sub-topics, South Texas). My only breakdown is the backup. My primary unit is 10 years and running. Now you may get a $100 board or other little items to replace, but these things are made to run, run, run. You can't build and cool a wine cellar of 1000 SF for any less. NOT
possible. And I have built two.
Bottom Line: I would recommend this product.
Posted on Beverage Factory.com
Overall Rating:
klh
Perfect for home wine cellar!
November 3, 2014
We bought this wine cellar cooling unit as a replacement for a different model that we had for about 5 years. So far, this is a much better unit. It functions as stated and keeps the temperature and humidity consistent. It was easy to install also. It is a little loud, but we cannot hear it outside of the cellar. It doesn't run all the time, so the noise really isn't a factor. Overall, we are very satisfied with this unit and would definitely recommend it.
Subject: V095043: Success!
From: Richard S> (Add as Preferred Sender)
Date: Mon, Dec 17, 2018, 3:32 pm
To: [email protected], [email protected]
I received the replacement control unit on Saturday and immediately installed it. The unit now seems to be operating properly. Over the last 72 or so hours, it brought the enclosure down to the pre-set temperature and is holding it to within + or - 1 degree.
Thanks to Karl, Marian, and the others at Breezaire who worked through these problems. If I'm still storing wine ten years from now, when this one reaches the end of its expected life, I will order another Breezaire from you.
And do you have a preferred website or rating service where I could post a review regarding your customer service? I would like to write a positive review and want to put it where it would do the most good.
Thanks again.
--
Rick S
Subject: Requesting part
From: Terry M
Date: Mon, Jul 09, 2012 10:50 am
To: "[email protected]"
<[email protected]>
Many, many thanks. I really appreciate that Breezaire stands behind their products.
Best regards,
Terry M, IL
From: Andrew W
September 9, 2022, 2:47 PM
To: info breezaire.com <[email protected]>
Subject: WKCE-Not Cooling
Hey guys,
Just wanted to let you know that we received and installed the new controller, and the issue is solved.
Thanks for exceeding our expectations! It’s hard to find good customer service these days, and you guys really helped turn an expected large repair into a much more manageable one. Thanks again!
Andy and Mistie Woods
Subject: Great help with service!
From: Sharon H
Date: Thu, Jul 30, 2015, 8:08 am
To: "[email protected]"
<[email protected]>
We have a Breezaire 4000, which began leaking water recently. I called your service department this morning to get some idea of what could be the problem. Estevan answered the call and absolutely nailed the problem, and told us how to go about fixing it. I give kudos to him and your company for allowing me direct access to a technician and also for having one who is knowledgeable and helpful.
Thanks so much!
Sharon H
Subject: Great help with service!
From: Pat Z
Date: Wed, Oct 09, 2013, 9:42 am
To: "[email protected]"
<[email protected]>
I want to thank the people who helped me with this order. The gentleman was spot-on when he thought my issue was the start capacitor/ relay rather than a bad compressor that had been determined by two businesses here in AZ. The parts were shipped very quickly, delivered on time, and packaged well. After an interesting adventure in moving the unit (the unit had been “concreted” in the opening on the outside), we found the area for the new parts and changed them out. Replaced the pop rivets and reinstalled them. The unit works like new, saving us lots of money!
I appreciate you,
Pat Z
Thu 6/24/2021 1:24 PM
Hello,
This morning I spoke at length with Andrew regarding our WKL 1060. It had suffered a setback after a recent power outage. He instructed me on how to reset it by unplugging the unit for 15 minutes, then plugging back in. Let it run for 25 minutes before checking the readout. He also indicated that it may take more than one try. Well, it is working after the first try and is now down from 78 degrees to 67 in the last hour.
Many thanks to Andrew for his precise instruction, patience, and good sense of humor. In today’s world of automated responses, delayed help, and YouTube reliance, it was ever so refreshing to talk with someone at your company after calling just one number. No hold pause because of “unusually high call volume,” leave a message, and we might call you back before the end of the year, nor inpatient call center employee who only has a set script to follow.
Please be sure to let Andrew know how much his help is appreciated.
Cheers,
Roland
Subject: Re: WKL 4000
From: gk
Date: Wed, June 14, 2017, 3:13 pm
To: [email protected]
Thank you, Karl. It was very nice of you to help me. You have earned a customer for life.
All the Best,
Gregg K.
Manny 5 of 5 STARS (Wine Coolers Empire)
impressive unit
2 temperature probes show perfect even temperatures in 2 separate locations within my 5'x5'x8' walk-in cellar. I am very pleased.
Overall Rating:
Chuck
Location: FL
Breezaire Cooler
July 21, 2016
Using Breezaire for over 10 years. Simply an excellent product at a fair price.
Second Unit
by: Bart the wine guy. (12-08-2014)
Oro Valley, AZ
Comments: I purchased my first of this unit 10 years ago. Housed in a cramped area without adequate ventilation, it has worked extremely well. Almost ten years to the day it dies. I have replaced it with this new unit and expect to check it again – in a decade. Well built!
Bottom Line: I would recommend this product.
Posted on Beverage Factory.com
impressive unit
by: Wayne (09-27-2013)
Ellicott City, Md.
Comments: This is my second unit, and so far, it has proven to be far superior to the former model. It maintains the same compact, easy-to-use design, but it is much quieter!
Bottom Line: I would recommend this product.
Posted on Beverage Factory.com
Subject: Testimonial
From: Brent O
Date: Thu, September 08, 2016, 1:45 pm
To: Breezaire Info <[email protected]>
I am Brent O, invoice number PP-2057. I wanted to express how pleased I was with your service and repairs to my refrigeration unit. Everything was professional, on time, and with great quality. I look forward to many more years of well-chilled wines.
Thank you!
Bernard 5 of 5 STARS (Wine Coolers Empire)
Good unit
Bought this to replace a same-sized older model cooling an under-stairs wine closet. Easy to install, working well. Digital temp readout is a great improvement over older models. Only wish it were quieter, but all I have heard are noise. Delivered promptly with free shipping as advertised.
Subject: Thanks and commendation
From: Nanci Adler
Date: Tue, Jul 28, 2015, 3:10 pm
To: [email protected]
Hello, Breezaire -
I want to thank you for your product and for your outstanding service after the sale. We have used your cooler in our wine room daily since we purchased it 10 years ago. It finally stopped working, and we contacted you regarding service. You let us know that we could bring the unit to you for service. Since we live in North San Diego County, we pulled the unit out of the wall and drove to your business. Our unit was repaired in less than 30 minutes and is as good as new. In addition, the price was right.
It is a genuine pleasure to do business with such a conscientious and efficient company as Breezaire. Your products are outstanding and perform exactly as you claim. In this age of disposals, your coolers last. And your customer service is as good as it gets.
Please accept our thanks for your excellent product and for making sure our cooler downtime was minimal.
If you wish, you may post this note. I don't care who knows how good you are.
Thanks again,
Steve and Nanci Adler
Subject: Customer notes
From: bjordan@jordanrealty
Date: Jan 04, 2024
Thanks for the update. I appreciate your apologies for this inconvenience, but I understand these things happen. I do want to thank you and Christan and all of the staff. Please copy your manager on this email. Everyone has been very helpful, and very responsive throughout this process. Kudos to your whole team for such excellent customer service. You get 5 stars and recommendations to any of my friends that are looking to purchase a unit for their wine cellar!
Subject: Customer notes
From: bjordan@jordanrealty
Date: Jan 04, 2024
Thanks for the update. I appreciate your apologies for this inconvenience, but I understand these things happen. I do want to thank you and Christan and all of the staff. Please copy your manager on this email. Everyone has been very helpful, and very responsive throughout this process. Kudos to your whole team for such excellent customer service. You get 5 stars and recommendations to any of my friends that are looking to purchase a unit for their wine cellar!
Hello, I am writing you this to thank you so very much! It was such a pleasure to do business with you. You were very friendly and informative. You listened to my problem, helped me diagnose the problem, made it simple to order the part I needed and sent it out very quickly. The wiring diagram made it easy to change out the controller. Thank you very much!
Sent from my iPad
Thanks for the update. I appreciate your apologies for this inconvenience, but I understand these things happen. I do want to thank you and Christan and all of the staff. Please copy your manager on this email. Everyone has been very helpful, and very responsive throughout this process. Kudos to your whole team for such excellent customer service. You get 5 stars and recommendations to any of my friends that are looking to purchase a unit for their wine cellar!
Subject: Customer notes
From: Lynn A
Date: Apr 05, 2024
Hello, I am writing you this to thank you so very much! It was such a pleasure to do business with you. You were very friendly and informative. You listened to my problem, helped me diagnose the problem, made it simple to order the part I needed and sent it out very quickly. The wiring diagram made it easy to change out the controller. Thank you very much!
Sent from my iPad